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Frequently Asked Questions
When you check out you can create a login password that can be used to manage your recurring subscription. If you didn't opt to create one, one was emailed to you by our checkout system.
Typically because our spa bars are cold process soaps and not detergent bars yes, however, we respect that everyone's body is different and what work for one person might not work for another. If you have further concerns, we offer fragrance free options by request and we recommend asking your doctor what might be right for you.
Each box is slated to ship on the 7th of the month following your subscription payment. If the 7th falls on a weekend or holiday your box will ship the following business day via USPS.
Most of our products are vegan, however a select few are not. Ingredients lists are present on each product listing for our soaps, beard oils, scrubs, and butters. For subscribers if this is an issue, please write us on the contact us page or email rainbowcammostore@gmail.com, reach out to us on facebook messenger, or DM the artisan if you need a vegan option.
We handcraft our soaps right here in the USA. Rainbow Cammo is located in Pittsford NY.
Please let us know as you checkout via the customaization options. We ask about allergies in the second question prior to checkout because we want to get this right for you.
We do not use wheat as an ingredient at this time.
Yes, we have a digital gift card available and you can also select a gift option in checkout if you'd rather send a product instead of a giftcard.
Our soaps are 100% hand made right here in the USA and we're a veteran owned LGBTQ+ small business. We use top quality ingredients based on your preferences to curate a luxurious spa-like experience that is delivered at your preferred frequency right to your door.
Shipments are made on the 7th of each month unless that falls on a weekend or holiday in which case shipments are made the following business day. Log into your account to see if your order has been marked as shipped and if it's more than 10 business days after it shipped let us know on our contact us page or at rainbowcammostore@gmail.com and we'll make it right.
Shipments are made on the 7th of each month unless that falls on a weekend or holiday in which case shipments are made the following business day. Log into your account to see if your order has been marked as shipped and if it's more than 10 business days after it shipped let us know on our contact us page or at rainbowcammostore@gmail.com and we'll make it right.
Shipping is included in subscription options, however non-subscription offerings may be subject to shipping charges by weight and package size and vary.
We do participate in local craft shows and events. We were honored to participate in #RocPride 2022 events and hope to continue doing so for years to come. When we plan to participate in events, we'll announce it on the socials, so please be sure to follow our Facebook page for updates.
Some products do use organic raw materials and are listed accordingly on the product description pages. Currently, all soaps feature some organic oils and we plan to continue using organic materials for the forseeable future due to popular demand.
Check out the about us page where we describe the cold process in detail that is used for our handcrafted soaps.
Yes! Please reach out to us at rainbowcammostore@gmail.com so we can understand your specific needs and quote you for a custom product.
YES! But for some reason the chechout flow on our website dowsn't have FPO/APO in the "State" dropdown menu. Please reach out to us by email or messenger and we'll send you an invoice for the order to process it.
Terms of Service
Introduction
Welcome to Rainbow Cammo ("we", "us", or "our"). These Terms of Service ("Terms") govern your use of our website and services, including any purchases of our soaps, bath, and body products, and subscription services. By using our website and services, you agree to be bound by these Terms.
Use of Our Services
- Eligibility
- You must be at least 18 years old to use our services. By using our services, you represent and warrant that you meet this age requirement.
- To purchase products or subscribe to our services, you may need to create an account. You agree to provide accurate and complete information during registration and to update such information to keep it accurate and complete.
- If you subscribe to our services, you agree to pay the subscription fees specified at the time of purchase. Subscription fees are billed in advance on a recurring basis and are non-refundable except as expressly provided in these Terms.
- You may cancel your subscription at any time (Unless in a compulsory introductory period), but your cancellation will be effective at the end of the current billing period.
Privacy and Data Use
- Information Collection
- We collect information that you provide to us directly, such as when you create an account, place an order, or subscribe to our services. This information may include your name, email address, shipping address, and payment information.
- We use the information we collect to provide and improve our services, process transactions, and communicate with you. We may also use your information for marketing purposes, such as sending you promotional offers and updates about our products and services.
- We do not sell, trade, or otherwise transfer your personal information to outside parties. However, we may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
- Our website uses cookies and other tracking technologies to enhance your experience, analyze site usage, and assist in our marketing efforts. By using our website, you consent to our use of cookies and tracking technologies.
Purchases and Payments
- Product Descriptions
- We strive to provide accurate descriptions of our products, but we do not warrant that product descriptions or other content on our website are accurate, complete, reliable, current, or error-free.
- All prices are subject to change without notice. We are not responsible for typographical errors regarding price or any other matter.
- We accept various payment methods for purchases. By providing a payment method, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your purchase (including any applicable taxes and other charges).
Disclaimers and Limitation of Liability
- Disclaimer of Warranties
- Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
- In no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use our services; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from our services; or (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party.
Changes to These Terms
We reserve the right to modify these Terms at any time. If we make changes to these Terms, we will provide notice of such changes, such as by sending an email, providing a notice through our services, or updating the date at the top of these Terms. By continuing to use our services after those changes become effective, you agree to be bound by the revised Terms.
Contact Us
If you have any questions about these Terms, please contact us at rainbowcammostore@gmail.com.
